We've built our platforms to be flexible, but we have policies in place designed to promote a reliable, consistent experience for customers and pros alike.
While we know schedules can change quickly, rescheduling or skipping a booking on short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are canceled or rescheduled within 24 hours of your booking's start time.
Booking Reschedule / Cancellation Policy
|Cancel or reschedule > 24 hours before booking start time||No fee|
|Cancel or reschedule < 24 hours before booking start time||Full booking cost is charged|
|A pro arrives for a scheduled booking, but they're unable to gain entry or get started||Full booking cost is charged|
Need to change your booking? See I need to reschedule or cancel my booking for more details.